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Q & A

How do I get started?

Simply place your order, upload your photos, complete your questionnaire, and let the My Hero Books team bring your hero story to life.

Do you work with schools, daycares, and organizations?

Yes. My Hero Books partners with schools, daycares, youth programs, nonprofits, and community organizations to create personalized literacy and fundraising opportunities.

Do you offer group, team, or classroom books?

Yes. Special packages are available for schools, classrooms, daycares, sports teams, cheer groups, dance teams, nonprofits, community organizations, and fundraising programs.

Can I order additional books later?

Yes. Additional copies can usually be ordered after your original project has been completed.

What happens if shipping is delayed?

My Hero Books is not responsible for delays caused by shipping carriers, weather conditions, or circumstances beyond our control once an order has been shipped.

Will the printed colors look exactly like my screen?

Not always. Printed colors may vary slightly depending on screen settings, lighting, and printing materials.

Are refunds available?

Due to the custom nature of personalized products, all sales are final once the design process has started.

How are my child's photos protected?

My Hero Books takes privacy seriously. Uploaded photos are used solely for creating your custom project and are stored securely. Parents may request that their child’s images and book previews not be used in marketing materials.

Will my child's book be shown online?

Unless otherwise requested, My Hero Books may use completed books, previews, testimonials, or artwork samples for promotional, portfolio, website, and social media purposes.

Can I reproduce or resell the book myself?

Books, designs, layouts, and materials created through My Hero Books may not be commercially reproduced, copied, redistributed, or resold outside of My Hero Books without written permission.

Do I own my child's book?

Families own their child’s story, character identity, and personal content. My Hero Books retains ownership of its trademarks, publishing systems, templates, branding, artwork styles, and proprietary production processes.

Can my book be distributed outside of My Hero Books?

Select books may qualify for optional expanded distribution through third-party retailers and digital marketplaces. Additional fees and approval requirements may apply.

How do I receive payments from book sales?

Royalty payments are issued using the payment information provided during the author setup process.

How does the royalty program work?

Approved Heroes receive 50% of qualifying online sales revenue. My Hero Books receives 50% for publishing, hosting, payment processing, marketing, platform management, and distribution services.

Can I sell my book on MyHeroBooks.com?

Yes. Approved authors may choose to make their books available for sale on MyHeroBooks.com. Authors earn royalties on qualifying sales while retaining credit as the creator of their story.

Can my child have their own published book?

Yes! My Hero Books can turn your child into the hero of their very own book. Our team creates the story and illustrations, and eligible books may be featured on MyHeroBooks.com for family, friends, and others to purchase. Your child gets the exciting experience of seeing themselves represented in a real book they can proudly share.

Can my child's story be turned into a video?

Yes. Premium packages may include a narrated or animated video version of your child's custom hero adventure.

Do you offer audiobooks?

Yes. Select packages include a professionally produced audiobook version of your child's story.

Will I receive a digital copy?

Depending on the package selected, customers may receive a downloadable PDF version of their custom My Hero Book.

What additional upgrades are available?

Available upgrades may include:

Additional books

Extra T-shirts

Hero sweatshirts

Drawstring bags

Posters

Audiobooks

Video story experiences

Custom merchandise packages

Custom Song

Custom Cape

Can I upgrade to hardcover?

Yes. Hardcover upgrades are available for qualifying packages.

What packages do you offer?

My Hero Books offers several package options, including softcover books, hardcover books, digital downloads, audiobooks, video stories, merchandise bundles, and author publishing opportunities.

How many revisions do I get?

Each order includes up to two free revisions during the approval stage. Additional revisions or major redesign requests may require additional fees.

Will I get to approve the book before printing?

Yes. Every customer receives a proof approval stage before printing begins.

How long does the process take?

Production typically takes 5–7 business days after final approval. Shipping times vary based on location and the shipping method selected.

What age group is My Hero Books for?

My Hero Books is recommended for ages 3–12, but books can also be customized for teens, adults, athletes, birthdays, graduations, memorials, motivational stories, and special events.

Is every book different?

Yes. Every My Hero Book is custom-created based on your child’s personality, interests, hobbies, goals, favorite things, and questionnaire responses.

What kind of photos should I upload?

We recommend clear, high-quality, well-lit photos with minimal filters for the best results. Final artwork quality depends heavily on the quality of the uploaded images.

How does My Hero Books work?

Once your order is placed, you will upload photos of your child and complete a custom questionnaire. Our creative team uses that information to create a personalized hero story designed specifically around your child’s personality, interests, and imagination.

Do you use my child’s real photo?

Yes. We use uploaded photos as reference material to help create your child’s custom hero appearance throughout the story.

How is AI used?

My Hero Books combines human creativity, design expertise, and AI-assisted tools to help create personalized illustrations and storytelling experiences. Every project is reviewed by our team before final approval.

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